Terms & Service

OPEN TERMS

Net 30 day terms may be granted upon approval of a signed credit application. A finance charge of 1.5% per month (18% APR) will apply to any unpaid balance beyond established terms. Richardson reserves the right to revoke open terms at any time.

CREDIT CARDS

We accept payment by Paypal, Visa, Mastercard, Discover and American Express at the time of shipment without a convenience fee. A convenience fee will be added when any open account balance is paid with a credit card.

MINIMUM ORDER

We have a minimum order quantity of 24 pcs per order.

RETURNS

No returns will be accepted without a return authorization number. Please check all shipments before printing or embroidery application. We cannot accept returned caps after decorating, washing, or 60 days after invoice date. Worn caps will not be accepted, unless defective. Items returned due to dealer error, are subject to a 10% restocking fee or a $20.00 minimum fee. The dealer is responsible for freight charges on these returned cap orders. C.O.D. orders refused will be subject to a 15% restocking fee. Freight charges on refused C.O.D. shipments will be charged back to the dealer. All claims for shortages, damaged goods, etc. must be made within five days of receipt of product.

BUSINESS HOURS AND SHIPPING

Our customer service department is located in our Shenzhen, China headquarters and is open from 9:00 am to 6:00 pm GMT+8 Monday through Friday. Customer service correspondence and order processing are handled from this location.

COLOR SHADES AND GARMENT DYED FABRICS

Color shade variations are inherent with any fabric during the dyeing process and we cannot guarantee color shades will match previous shipments. Prolonged exposure to light or moisture may cause fading or discoloration and is not a defect in the cap. Slight imperfections in pigment-dyed and garment-washed caps are a natural feature of these cap styles.